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        Michigan Stock Index



        August 28, 2017

        August 28, 2017

        Miller Vein

        • Novi, Healthcare - Provider


        Jeffrey H. Miller, M.D., CEO

        Health care provider specializing in the diagnosis and management of vein diseases.

        Number of employees: 37

        Number of millennial employees: 11

        Male/female employee ratio: 24/76

        Male/female executive ratio: 100/0

        What makes Miller Vein cool:

        Pays 100 percent of employee medical insurance premium.

        Benefits include paid time off for holidays, a retirement plan contribution and bonuses.

        Quarterly companywide meetings include games and contests with prizes.

        Holiday parties include a hoedown, go-kart racing and a murder mystery dinner.


        Focusing on people

        By Crain Content Studio

        Miller Vein is dedicated to serving its patients and hiring the most caring and talented people within the healthcare field. That focus on people is why the practice has grown from a small, one-room office in 2006 to five full-service locations with more than 40 employees just over a decade later.

        It's also one of the many reasons why Miller Vein is one of the 100 Cool Places to Work in Michigan for 2017.

        That focus on people is by design, since hiring employees with strong personal values is what has made Southeast Michigan-based Miller Vein the premiere provider of varicose vein and spider vein treatment in metro Detroit, according to owner and CEO Jeffrey Miller, M.D. Examples of culture, caring and values are discussed at all staff meetings, and colleagues are encouraged to share positive patient stories and best practices.

        "We recognize that we are all about humble service, and that's what sets us apart," Miller said. For example, selfless behavior by staff is regularly recognized with random acts of kindness by co-workers. "We have been told multiple times by individuals or families we work with that the care we provide is unmatched. Many of our patients become emotional about it," he added.

        To further emphasize that focus on people, the practice actively supports multiple charities. One such charity is the Matthew Bittker Foundation, which supports pediatric cancer research. Miller Vein and its employees volunteer their time and money: 10 percent of proceeds from specialty stockings and vein treatments in all offices is donated to the foundation.

        Employees are also given paid time off to volunteer for Operation School Bell, which provides underprivileged children in the area with school supplies and clothing, and the Stephen Siller Tunnel to Towers Foundation, which raises money for injured first responders.

        Another component of Miller Vein's culture is transparency with employees, something in which Miller himself strongly believes. The voices of all employees are heard and opinions are encouraged by senior management. Team members are empowered to make decisions and to develop bonds with patients, while employees understand that doing the right thing for families may not always equate to profits.

        "The people who have been with us for years set wonderful examples for our newer employees," Miller said. "We always do what's right for the patient, even if it costs us money."

        That's one of the many reasons why there is little turnover among staff at Miller Vein. Another reason: Employees celebrate wins and success together. Employees also are encouraged to share their own personalities. They can do so at one of the many themed employee events, the annual holiday party, or birthday celebrations around the office.

        Miller Vein is in the midst of a growth phase and is hiring for such professional roles as nursing, vascular and medical technicians, and administrative assistants. The practice is also opening its own local contact center to further improve patient service in the months ahead. Such growth will lead to additional opportunities for employees to advance professionally within the practice.

        "Our long-term goal is to serve tens of thousands of patients from as many as 100 locations," Miller said. "But we won't sacrifice culture for growth."